Our Policies

Notice

Orders are accepted until three business days before your event. We will accommodate last-minute orders when possible, but selection and availability may be limited.

To prevent the mishandling of our food, it is our policy to not allow any food to leave an event. Health department regulations and liability concerns prevent us from allowing the removal of leftover food items. This will be enforced for your safety and the safety of the guests.

Cancellation Policy

In the event of a cancellation, Personal Touch Catering appreciates as much notice as possible. You may cancel your order no later than three business day prior to the event. Orders cancelled less than one business day prior to the event will be charged in full, including events cancelled due to inclement weather.

Minimums

All menu items are prepared and priced for a minimum of 15 guests, unless otherwise indicated.

Chef’s Notice

Minor substitutions may be necessary if any ingredient is unavailable or found unsatisfactory by our chefs.

Hours

Sales executives are available from 8 a.m. to 5 p.m., Monday through Friday at (540) 231-5827.

Delivery and Pick Up

There is no charge for delivery or pick up between 8:00 a.m. and 5:00 p.m., Monday through Friday. Deliveries outside of these hours are available for $15.00 in Blacksburg or $25.00 outside of Blacksburg.

Payment

Billing method must be confirmed three business days prior to the event date. Payment will be accepted through the following methods:

  • Interdepartmental Service Request (ISR)
  • Education Foundation Account
  • COD or Direct Billing
  • MasterCard or Visa

Billing will be initiated within three business days after the completion of services contracted. Pertinent billing forms and information must be provided by the customer prior to the event. COD payments are due two business days after the event. Non-university events are subject to a 50 percent deposit of the total projected charges for the event, five business days prior to the event.

Taxes

Local sales tax is added to all orders. Tax-exempt organizations must provide certification. Food is not tax exempt.