General Events Food Service Reservation Changes to a Contract Billing Information Excess Food Floral Arrangements Alcoholic Beverage Policy Weddings Top Top

Food Service Reservation When ordering food and beverage services, please observe the following timelines in order to ensure that your event is given the appropriate level of attention. Personal Touch Catering reserves the right to deny late requests. Menus for catered events should be contracted at least ten (10) business days prior to the event with five (5) business days notice for beverage orders and snack deliveries. Contracts must be signed and returned to the Catering Office five (5) business days in advance or the event will not be honored. Food service requests made less than 48 hours in advance are subject to a 25% service charge. A guaranteed number of guests must be provided five (5) business days in advance. Depending on the type of event, Personal Touch Catering will be prepared to serve no more than 10 percent above the guaranteed number for groups up to 200 and no more than 5 percent for groups greater than 200. The customer is responsible for 100 percent of the guaranteed number, plus any additional portions served. Changes to a Contract Additions, deletions, or other changes must be made at least two (2) business days prior to the day of the event. Changes, other than cancellations, cannot be guaranteed without the proper notice. An additional charge of 18 percent will be incurred when such changes do not meet the necessary time requirements. When cancellations are made at least three (3) business days prior to the scheduled day of an event, the customer will be charged the cost of goods and/or services incurred by Personal Touch Catering. When cancellations are made within two (2) business days of the scheduled event, the customer may be charged the full price of the goods and/or services contracted. Billing Information Billing method must be confirmed seven (7) business days prior to the event date. Payment will be accepted through the following methods: Interdepartmental Service Request (ISR) Education Foundation Account COD or Direct Billing MasterCard or Visa Billing will be initiated within three (3) business days after the completion of services contracted. Pertinent billing forms and information must be provided by the customer prior to the event. COD payments are due two (2) business days after the event. Non-university related events are subject to a 50 percent deposit of the total projected charges for the event, five (5) business days prior to the event. Excess Food Due to health regulations, excess food items from events served by Personal Touch Catering may not be taken from the event site by the customer. Items purchased for customer pickups or self-service events (bulk or trays purchased) are the property of the customer. Any leftover items may not be returned to Personal Touch Catering for credit. Floral Arrangements Floral centerpieces are available for an additional cost. The centerpieces remain the property of Personal Touch Catering. Appropriate charges will be incurred by the customer for missing or damaged arrangements. Alcoholic Beverage Policy Alcoholic beverage sales are regulated by university policy and the Commonwealth of Virginia ABC laws. Requests for events with alcohol must be submitted to the UUSA Event Planning Office in 223 Squires Student Center when making the room reservation. Customers must provide Personal Touch Catering with a completed Virginia Tech Alcohol Beverage Request Form from Event Planning to hold an alcohol event. The alcohol license fee is $60.00* per event. A sales representative will be happy to discuss the alcohol options with you. *Price subject to change. Questions, Comments, or Suggestions? | Privacy Policy Call (540) 231-5827 © 2003 Student Programs, Virginia Tech. All Rights Reserved.